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Lessons Learned: Team strength shows up in unexpected emergency

Twelve years ago, I opened Trendz Salon with a childhood dream, an encouraging husband and a clear answer to very specific prayers. At the time, I had many years of experience behind the chair but zero knowledge of what it took to run a successful business. Through trial and error, good ideas and bad, valleys and mountain tops, I slowly learned how to run a business.

One key component of it was the team I was building. I continuously tried and sometimes failed to piece together a salon family – not a group of people who just work together, but an extended family who can truly come together, a group of people that support and encourage, but can also be there to pick up the pieces when needed and to share each other’s burdens.

Little did I know my pieces would start to fall on Easter Sunday.

While playing with my grandson, I fell and broke my foot. Canceling one week’s worth of appointments can be tricky, especially when clients need to get in and there is no place to reschedule them in the near future. Things took a turn for the worse when after only being back in the salon for three days, I fell off the knee scooter I was using to get around and ended up with a fractured humerus.

Robyn Kelley (Photos by Melissa Gordon)

The shoulder injury would put me out for several more weeks. My first thought was the salon, my clients, and my girls. Who would take care of them? Where would we put those appointments?

From that moment on, I was reminded of what we have at Trendz. Quickly, my work family jumped into action and handled everything. After many calls and texts, almost 100 clients were moved during that month.

My team exemplified what it means to come together and help a family member. They came in early, stayed late, and even worked off days to accommodate my clients as well as their own. I am a full-service salon that offers facials and waxing (Kaylee), massage (Jodi), microblading (Amber), nails (Lexy), and hair (myself, Britany, Jenna, and Lauren) and we even have a beautiful plant shop (Carrie).

The team at Trendz Salon

Although everyone is busy with their own schedules and clients, they made my stay at home much more bearable. They rallied behind me to make sure that everything ran smoothly. I feel sure our newest stylist joining our team in December, Alora will fit right into our perfectly imperfect family.

I learned so much during that time, first and foremost, to trust God’s plan. It’s OK to not understand and sometimes question, but at the end of the day, His word is clear: “For I know the plans I have for you,” declares the Lord. “Plans to prosper you and not harm you, plans to give you hope for the future.” Jeremiah 29:11.

I learned to allow others to help me not because they felt like they had to, but because that’s what family does. I learned that what I have at Trendz is something special.

Although I’m still looking for one more stylist to complete our team, I know my girls have set the bar high, and adding a family member is more than just a quick hire. I learned that Trendz Salon equals family.

1 Comment

  • Janine Garrapy
    Posted October 12, 2022 at 6:00 am

    Inspiring article. I had just read Dr Franza’s article on leadership, and your article turned out to be a great example of what great leadership can produce.

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