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Tuesday, November 23, 2021

Mondays with Rick: Business and the Braves!

Editor’s Note: Rick Franza’s’ daughter Audie is an account executive for the Braves in the membership services department. She hit a home run by working with a World Series champion, and some would say she works for a world class organization. The Braves allow employees to invite family members to some games and Dr. Franza attended…

ByNeil Gordon2 days ago0Comments

Amazon regional director speaks about investing in employees

For Robert Packett, much of Amazon’s success is due to the hard work of its more than 1 million employees worldwide. While the company utilizes state-of-the-art technology, that doesn’t reduce the need for workers to fulfill customer orders and ship billions of packages each year. Robert Packett – Amazon’s southeastern regional director of operations – spoke…

ByJosh HeathNovember 18, 20210Comments

B2B Stories Business Coaching Top Story

Customer service hits and misses shared at Augusta workshop

Robbie King says customer service is a journey, not a destination. Robbie King - founder of Lead Augusta, discusses examples of both great and poor customer service at a workshop called "Creating a Culture of Exceptional Customer" on Tuesday, Nov. 9 in the ABD boardroom. (Photo taken by Neil Gordon) King, founder of Lead Augusta, and Erik…

ByJosh HeathNovember 10, 20210Comments

B2B Stories Business Coaching

Motivation for Customer Service Seminar

Robbie King, a presenter at the November 9th customer service workshop, explains the few reasons he was inspired to put together the event.

ByNeil GordonNovember 10, 20210Comments

B2B Stories Business Coaching

Local entrepreneur is semi-finalist in National business competition

Dr. Stacy Roberts is on a mission to promote children’s literacy in Georgia and beyond, but she needs funding to fulfill that mission. Roberts – a local business owner, professor, and children’s author – has been selected as a semifinalist in the Sistahs in Business Expo national competition. The organization is based in Newark, New Jersey…

ByJosh HeathNovember 9, 20210Comments

B2B Stories Business Coaching

Local business leaders to hold customer service workshop next week

Robbie King and Erik Smith want to help local businesses provide great customer service despite the numerous challenges employees face every day. King – founder of Lead Augusta and Smith, owner/operator of Chick-fil-A’s Grovetown location, will hold an event called Building a Culture of Exceptional Customer Service, a customer service workshop designed for local business leaders…

ByJosh HeathNovember 2, 20210Comments

B2B Stories Business Coaching

Coach Darin: Improve On-Line Traffic!

Editor’s Note: You need a website if you’re selling products and services online. This is an excellent marketing tool that can be used to attract potential leads and customers. However, what if you’re not attracting enough online traffic? How can people know you have what they need? There are several excellent web designers in the CSRA…

ByDarin Myers, TAB CSRA CoachOctober 19, 20210Comments

B2B Stories Business Coaching

Coach Darin: Driving traffic to your website

Editor’s Note: You have invested the time, money, and resources needed to build a great website. But how do you draw traffic to it? This is the question on every entrepreneur's mind, and rightfully so. Your website is your digital storefront, and if no one is visiting it, what use is it? Whether trying to attract…

ByDarin Myers, TAB CSRA CoachOctober 12, 20210Comments

B2B Stories Business Coaching

Coach Darin: Top ten reasons that marketing can fail

Editor’s Note: Yours truly considers himself a marketing professional, but I can admit it is a whole lot easier marketing for someone else than yourself! When I launched ABD in March 2021, I experimented with Facebook ads, radio and TV ads, e-blasts and more, trying to find “my lane”. I made mistakes via “trial and…

ByDarin Myers, TAB CSRA CoachSeptember 27, 20210Comments

B2B Stories Business Coaching

Coach Darin: Must-do marketing!

Editor’s Note: There are many excellent CSRA digital marketing firms from Alison South to Wier Stewart to Kruhu to Tranter Grey to M3… the list goes on and on and there are plenty of free-lance social media “rock stars” as well. Can you DIY this important aspect of your business? Maybe. You must have the right…

ByDarin Myers, TAB CSRA CoachSeptember 23, 20210Comments

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