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Amazon regional director speaks about investing in employees

For Robert Packett, much of Amazon’s success is due to the hard work of its more than 1 million employees worldwide. While the company utilizes state-of-the-art technology, that doesn’t reduce the need for workers to fulfill customer orders and ship billions of packages each year. Robert Packett – Amazon’s southeastern regional director of operations – spoke…

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Local business leaders to hold customer service workshop next week

Robbie King and Erik Smith want to help local businesses provide great customer service despite the numerous challenges employees face every day. King – founder of Lead Augusta and Smith, owner/operator of Chick-fil-A’s Grovetown location, will hold an event called Building a Culture of Exceptional Customer Service, a customer service workshop designed for local business leaders…

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