Business Coaching

From approximately mid-February to late March each year, Major League Baseball (MLB) teams set up camps to prepare for the upcoming season in either Arizona or Florida. About forty years ago, I spent some time in Arizona to watch the MLB teams participate in pre-season games in the “Cactus League.” At last, during the past week, I spent some time on the Gulf Coast of Florida watching the Atlanta Braves participate in pre-season games known as the “Grapefruit League.” Spring Training is a hopeful time for all MLB teams. Since

In last week’s column, I discussed how companies, particularly those in service industries, require customer feedback to continuously improve their ability to compete in their markets. Such feedback allows us to determine what we are doing well, what we could be doing better, and what our customers really want. So, we have identified one critical element of continuous improvement coming specifically from the perspective of the customer. However, reflecting on a trip I am about to take allowed me to consider the additional perspective necessary to further travel down the

Last week, we passed the one-third mark of the Spring Semester for my courses at Augusta University’s Hull College of Business. As I typically do at this point in the semester, I asked my students to provide me with anonymous, written feedback on how their class is going so far this term by responding to three questions: 1) What do you like about the class so far? 2) What do you not like about the class so far? 3) What changes would you make to the class for the remainder

Late last week, there was an audio leak from JPMorgan Chief Executive Officer (CEO), Jamie Dimon in which he came out strongly against remote work and working from home, defending his decision to have all JPMorgan employees return to the office (RTO) for work beginning in March. He indicated that in remote meetings, people are checking their email, sending texts, etc., instead of paying attention and reading what they are supposed to read. The negative impact, he says in the audio addressing JPMorgan employees in Ohio, is on creativity, efficiency,