Business Coaching

B2B Stories

CSRA businesswomen shatter stereotypes

The Augusta Metro Chamber of Commerce’s April 16 Women in Business focused on how the roles of women in the workforce have changed. A panel of accomplished women shared how they have succeeded in traditionally male-dominated careers. Panelists were Lynsey Steinberg, MSMI, CMI – Director of Innovation at the Georgia Cyber Center; Shanteka Glover – Principal Information Security Specialist at Savannah River Nuclear Solutions; and Luneta Louis – Senior Quality Engineer at John Deere. Angela Martin, MBA, SHRM-SCP – HR Operations Manager, NNSA Capital Projects for Savannah River Nuclear Solutions

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B2B Stories

After-Hours Email: Do We Really Need a Law?

A few weeks ago, I was watching a Saturday morning news show when a story came on about a proposed California law to give employees the legal right to ignore non-emergency calls and emails once the workday ends. Though this would be the first such law in the United States, similar laws are more prevalent in Europe and Australia. My first thought upon hearing about this proposed legislation was to consider whether such a law was necessary, practical, and/or enforceable. The discussion about the increase of after-hours email has been

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B2B Stories

Columbia County Chamber gearing up for busy spring

While Augusta is in the spotlight at this time of year, the Columbia County Chamber of Commerce is preparing to offer a slate of events heading into the summer. Up first will be the return of the Business Institute, a series of four workshops held in May, June, July, and August. The series focuses on hot topics for businesses. Three of the four topics have been selected, Madalyn Brantley, Director of Programs and Events for the Columbia County Chamber, told ABD. “This year’s topics range from HR, how to hire

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B2B Stories

Failure is an Option

I recently assigned the MBA students in my Operations and Supply Chain Management course a very challenging case study to analyze. As I assigned the case, it brought back memories for me of the first time I assigned this case to a class of very gifted full-time MBA students at a previous institution at which I served as a faculty member. I team-taught the course with another faculty member who called me the day before the case analysis was due to ask me if I had recently checked the “Blackboard”

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B2B Stories

Securing success for your business

Business owners received valuable lessons on how to make sure their business is protected during the Augusta Metro Chamber of Commerce’s Third Thursday Business Builder. Attorney Rachael Ray of the Enoch Tarver Law Firm led the hour-long training session, sponsored by Rhodes Porter Business Development Logistics Management. “The Metro Chamber embraced us with this series because we’re bringing on some of the tools and the resources that we actually use already,” said Cynthia Rhodes, the company’s strategist. “And Rachel is one that we use actually for our contracts because as

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B2B Stories

Service Operations: Quality and the Customer Experience

When I began studying Operations Management (OM) in my Ph.D. program at Georgia Tech in the 1990’s, the discipline was much different. It was often called “Production and Operations Management” which indicated its emphasis on the production or manufacture of goods. While service sector jobs were already outpacing the manufacturing or goods-producing sector jobs by the late 1960’s, the service economy has boomed since while the goods-producing economy has remained fairly stable. It wasn’t until the mid-to-late 1990’s that the study of OM began putting significant emphasis on how to

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B2B Stories

Asking the key questions to make your organization better

This past weekend, I had the pleasure of attending a retreat for the Medical College of Georgia (MCG) Foundation, which I am honored to serve on its Board. While there were many highlights to the retreat, one that really stood out to me was a presentation and discussion led by Dr. Mike Comer, President of The Hayes Group. The Hayes Group is a consulting firm that specializes in organizational and individual development, including working with boards and providing executive coaching. Dr. Comer’s time with us included a discussion about what

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B2B Stories

Business conflict? Mediation may be the answer

One thing you can bet on as a business owner is challenge, whether from clients, employees, vendors, or business partners. Those disagreements may result from attendance, pay, benefits, or personality conflicts. There are two seminars coming up that might provide some answers that are affordable and not as messy and expensive as the legal route. This Thursday, March 14, the North Augusta Chamber hosts a virtual seminar, Small Business Mediation: What every business owner needs to know. Two weeks later, on March 28, the Augusta Metro Chamber will present the

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B2B Stories

Finding and Being a Great Employee/Leader: Traits of the Backup Catcher

As many of my regular readers know, I am an avid sports fan and baseball is one of my favorite sports. As the 2024 Major League Baseball (MLB) season approaches, I have been fortunate to have discovered an MLB-related podcast entitled, “Foul Territory,” which has become a personal favorite. The podcast is regularly hosted by a professional broadcaster and three former MLB players (when one or more of the regular ex-player hosts are unavailable, they are replaced by other former MLB players). One of the regular ex-player hosts is Erik

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B2B Stories

Spring Training and Masters Practice Round: Getting Ready for the Show

During the next two weekends, my wife and I will be traveling to Hilton Head and Jekyll Island, respectively. We often travel to Hilton Head in its “off-season” for a long weekend change of scenery with walks on the beach and general relaxation. We find late February is a good time to go as the chance of warmer weather becomes more likely. While our trip to Jekyll Island is as much business (board retreat) as pleasure, we are excited about the prospect of a more beach atmosphere before the peak

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