Business Coaching

In last week’s column, I discussed the importance of processes in how firms compete in their markets. As a quick review, a process is a series of steps or actions to achieve a specific result, typically a transformation or major change. Therefore, processes are required for a firm to produce its goods and deliver its services in such a way that they are attractive to potential customers. To enable my students to grasp this fundamental lesson and lay the foundation for the remainder of the course, their first assignment is

I am teaching one course this Summer, an MBA-level course on Operations and Supply Chain Management. Operations and Supply Chain Management focuses on how companies create and deliver products and services to meet customer demand. At the heart of the operations of a firm are the processes required to produce its goods and deliver its services. Therefore, for more than half of the course, we focus on how to design, manage, analyze, and improve a firm’s processes. Basically, a process is a series of steps or actions taken to achieve

The first time I moved to Georgia, it wasn’t entirely by choice. In early 1987, as a young Air Force Officer with a Master’s Degree, I was chosen for an assignment as an ROTC instructor at Georgia Tech. Although I grew up in the Northeast and did my undergraduate work in the Midwest, I was pleased to return to the South, where I had studied for my Master’s a few years earlier. After spending my first four years in the Air Force just outside of Boston, the weather and cost