
How hospitality touches every business
The second session of the Columbia County Chamber of Commerce’s Business Institute centered on hospitality and how every business should have it in their professional tool kit. The Business Institute is a series of four programs held each year during the summer months. The June program was Leaders in Hospitality. Leading the discussion was Erik Smith, Owner & Operator of Chick-fil-A’s location in Grovetown. Smith said hospitality is demonstrated by making guests feel welcome from the start. At Chick-fil-A, it is accomplished by several traits that mark the company’s philosophy.