Neighborhood store thrives during stormy weather

Helen Story lives 10 minutes away from Furys Ferry Hardware and appreciates the extra service from staff members like Mya Jackson—especially on the eve of last week’s snowstorm. “I bought poinsettias for a birthday gift,” said the Marietta, Georgia native.

“The people are so helpful and the store is always so clean,” she added.

May’s been on the team since the build-out started in May 2024.

Houston Maund (pictured in center), Mya, and Ken help a customer with a special order. Longtime family friends, Maund and Charles Cates opened Furys Ferry Hardware over the summer. “You know, when Charles and I started this whole thing, it was, how can we be different than what everybody else is doing or not doing. Both of us have been in retail before, so service is how we compete with other people. The pricing and quantities and your inventory change, but customer service doesn’t.

So, we want to hire people in the store that obviously have a good time and enjoy coming to work every day. Their big thing is helping people. And so, when a customer’s happy, it makes them happy to be here. That’s our goal. The sales will come when they come,” added Maund.

He believes true customer service is what differentiates their concept from national competitors.

“We assemble grills and wheelbarrows for free. We offer chainsaw chain sharpening and offer free delivery to the house for the most part, whether it’s a fire pit or a grill,” said Maund.

13 employees, including the owners, manage Furys Ferry Hardware. Shopping center developers at 500 Furys Ferry Road subdivided the former Final Cut/BI-LO building into a pickleball facility and the hardware store, which takes up about 20,000 square feet, including the garden center and warehouse. Houston says the Greenhouse is one of his partner’s proudest accomplishments—offering a heated and cooled area to offer plants in all seasons.

They also offer Valspar paint, lumber, and key-making services.

During the last few snowstorms, faucet covers were the biggest sellers.

“We do have plenty of PVC pipe and replacement parts like faucet covers. We also have ice melt, pool salt works, flashlights and lanterns, things like that. And then propane bottles, the small, little Coleman green propane labels, propane heaters, electric heaters.

Maund said what they learned from Hurricane Helene was to stock plenty of charcoal, generators, chainsaws, and other supplies to deal with power outages and damages.

Maund says the Furys Ferry Hardware team prides itself on having a little bit of a lot of different products to help customers around the house. However, if something isn’t in stock, they have ways to provide solutions.

“We’re part of a member-owned company called, “Do it Best,” said Maund. There are several benefits for the customer. One of the six or seven national warehouses is less than an hour away and Furys Ferry Hardware has buying power to keep prices fair. You can order off the website and have it shipped.

Maund says the store carries electrical and plumbing products, but is most proud of the fastener section including a variety of nuts and bolts.

“We have a lot of things you won’t find anywhere else.”

The above is a sponsored article by the owners of the shopping center at 500 Furys Ferry Road.

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