
Coach Darin: Handling negative reviews for your company
No business wants to get a bad review for its products or services. However, since it’s impossible to please all customers all the time, the likelihood of encountering dissatisfied customer reviews online is high. But businesses that respond adroitly, with a professional tone and determination to succeed, can weather these negative reviews and even win over other potential customers. The key is learning how to respond in ways that acknowledge a customer’s issues and demonstrate to everyone online that you take customer concerns seriously. Here are five tips on handling