
Encouraging Constructive Conflict Resolution
Publisher’s Note: The following is an excerpt from the book, “Culture Garden,” recently written by Sarah Harris, a West Augusta therapist who also works with many CSRA companies. Her next management workshop is on September 9th. The information is in the excerpt below from pages 41-42. There is a concept in anger management skills training that is referred to as the iceberg effect. The idea is that we understand that only a small portion of an iceberg breaks the surface of the water, and that the majority of the iceberg