
Planning and managing capacity for service company success
One of the enjoyable and interesting aspects of teaching college-level business courses is that you often encounter examples of the concepts you teach on a regular basis in everyday life. I think one of the reasons students enjoy my classes is that I often bring my personal experiences to the classroom to demonstrate what we are learning. In addition, as I relate my personal experiences, the students tend to recognize that they have had relevant experiences as well, which reinforces their learning. This was particularly evident this past week as

