B2B Stories

As I have mentioned in previous columns, when on business or vacation travel, I cannot help but observe and evaluate the service companies that I encounter during my excursion, thanks to my background in operations management. My trip to Seattle for Thanksgiving with my wife and older daughter to visit my younger daughter for the holiday was no exception. While the holiday was great just from the fact of our family being together for the first time since June, it was greatly enhanced by the outstanding service we received throughout

Dr. Rick Franza, Professor of Management at the Hull College of Business, discusses a different, timely business topic each Monday in this column. This week, he gives tips on reviewing the past year in your business. The interview has been edited for clarity and impact. ABD: It’s December, nearly the end of the year, a time often used to reflect on the past year. It’s also when businesses can take some time to look back at the previous 12 months at the good, the bad, and the ugly. Why is