
Mondays with Rick: The key to the back of the store is efficiency
Dr. Rick Franza, Dean of the Hull College of Business, discusses a different, timely business topic each Monday in this column. This week he talks about one of the important aspects of running a business, the second of a two-part series. The interview has been edited for clarity and impact. ABD: Last week we talked about how to operate the front of your business, which involves customer interaction. You left us with a teaser that this week we’d explore the back of the store, which requires more expertise. Explain








