
Customer Feedback: The Key to Continuous Improvement
Last week, we passed the one-third mark of the Spring Semester for my courses at Augusta University’s Hull College of Business. As I typically do at this point in the semester, I asked my students to provide me with anonymous, written feedback on how their class is going so far this term by responding to three questions: 1) What do you like about the class so far? 2) What do you not like about the class so far? 3) What changes would you make to the class for the remainder








