Customer service hits and misses shared at Augusta workshop
Robbie King says customer service is a journey, not a destination. King, founder of Lead Augusta, and Erik Smith, owner/operator of Chick-fil-A in Grovetown, shared their insights and experience as business leaders with a group of 10 local professionals at a customer service workshop called “Building a Culture of Exceptional Customer Service” on Tuesday, Nov. 9 in the ABD boardroom at 930 Stevens Creek Road in Augusta. No matter how great a company’s service is, “There are always ways to improve,” King says. He began the workshop by asking participants