Thu, March 28, 2024

November 10, 2021

B2B Stories

Customer service hits and misses shared at Augusta workshop

Robbie King says customer service is a journey, not a destination. King, founder of Lead Augusta, and Erik Smith, owner/operator of Chick-fil-A in Grovetown, shared their insights and experience as business leaders with a group of 10 local professionals at a customer service workshop called “Building a Culture of Exceptional Customer Service” on Tuesday, Nov. 9 in the ABD boardroom at 930 Stevens Creek Road in Augusta. No matter how great a company’s service is, “There are always ways to improve,” King says. He began the workshop by asking participants

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B2B Stories

Simon Says: Economics and Inequality

What is the most pressing problem economists today should be addressing? Over the last five years the CORE (Curriculum Open-access Resources in Economics) Project has been asking this question to new economics students at universities throughout the world. Students can only respond in one word or term and the answers are represented in the word cloud below (and located on the CORE Project website https://www.core-econ.org/economic-impact-of-virus-puts-covid-19-near-top-of-students-concerns) Larger words represent more students identifying that problem as the major concern. The biggest problem as identified by new economics students is inequality. But it

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B2B Stories

CSRA firm expands while its’ national company celebrates 50th Anniversary

ServPro just moved into a larger facility and they are celebrating with a tour and refreshments this afternoon at 4. The restoration company moved recently to 683 Commerce Court in Evans and is holding an Open House. ServPro’s been around for 50 years and has several CSRA locations that all focus on restoring homes and businesses suffering water, fire and storm damage along with damage from mold. The remediation company will give a tour of their growing warehouse, where large equipment is stored along with precious and sentimental contents preserved

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B2B Stories

Jeweler’s 30 year-anniversary comes with shiny changes

You’re invited at 4:30 this afternoon to the unveiling of some big changes at Floyd and Green at 515 Silver Bluff Road in Aiken, where they have spent the last 15 years. The first 15 years the jeweler was in the Centre South area. “The store’s interior and exterior have been completely renovated,” said owner Tom Williams. “Our goal is to be the best, and that required us to make this kind of significant commitment to our community.” Floyd & Green’s renovations include: A modern, updated façade with enhanced English

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