B2B Stories

Several construction workers are clearing debris and working on the inside and the drive-thru of a familiar bank location at 375 Furys Ferry Road in Martinez. Pinnacle Bank, which is headquartered in Elberton, Georgia is opening its first branch in Metro Augusta in the coming months. Originally, the location was a First Bank of Georgia branch, which became a State Bank & Trust, which was then sold to Cadence Bank. Cadence Bank closed the Furys Ferry Road location, but still has other branches in the CSRA. Elberton is in the

No business wants to get a bad review for its products or services. However, since it’s impossible to please all customers all the time, the likelihood of encountering dissatisfied customer reviews online is high. But businesses that respond adroitly, with a professional tone and determination to succeed, can weather these negative reviews and even win over other potential customers. The key is learning how to respond in ways that acknowledge a customer’s issues and demonstrate to everyone online that you take customer concerns seriously. Here are five tips on handling

There’s a lot of change happening at the CSRA’s largest, local CPA firm. It might ruffle an average leader. In 2022, SME CPA’s will celebrate its’ 70th anniversary. Wouldn’t there be pressure to show value and celebrate with 4,000 faithful clients? Not the case. SME’s new managing director will delegate to his capable marketing director, and his team of partners will discuss and execute a plan—much like ones they do for clients. So how does this former E-Z GO engineer top an honor given to SME for the 3rd consecutive

A few weeks ago, I suggested a few succession planning options that senior business owners could consider as they are approaching their retirement age. One of those options was having a professional manager or CEO run your business. Giving your throne and position to a professional CEO could be challenging, especially for business owners who have founded their firm since its inception and have a deep emotional attachment with their business. My own research suggests that businesses run by founder CEOs tend to perform better than professional CEOs. These findings

All businesses claim to value their employees and to be committed to a culture that recognizes and rewards employee achievements. But success in this effort may be elusive, particularly if employers only half-heartedly embrace an “employee-centric” culture. By contrast, businesses that actively pursue this goal often find that they retain valued workers longer and that their recruiting efforts for new hires benefit from a culture of employee recognition. Here are ways you can build your own culture of recognition and demonstrate how much you appreciate the efforts of your team