
Summer School: Focusing on Processes
I am teaching one course this Summer, an MBA-level course on Operations and Supply Chain Management. Operations and Supply Chain Management focuses on how companies create and deliver products and services to meet customer demand. At the heart of the operations of a firm are the processes required to produce its goods and deliver its services. Therefore, for more than half of the course, we focus on how to design, manage, analyze, and improve a firm’s processes. Basically, a process is a series of steps or actions taken to achieve








