
Mondays with Rick: Customer interaction a key to a successful business
Dr. Rick Franza, Dean of the Hull College of Business, discusses a different, timely business topic each Monday in this column. This week he talks about one of the important aspects of running a business, the first of a two-part series. The interview has been edited for clarity and impact. ABD: You’ve talked before about how a business can be divided into two parts, the front of the store and the back of the store. How do you define that? Rick: The front of the store is anywhere there




