Business Coaching

B2B Stories

Mondays with Rick: Happy employees stick with a company

Dr. Rick Franza, Professor of Management at the Hull College of Business, discusses a different, timely business topic each Monday in this column. This week, he advises employers on how they can retain employees and keep them productive. The interview has been edited for clarity and impact. ABD: We’ve been in a tight labor market for several years. What does it look like now? Rick: It’s getting a little looser, but generally speaking, it’s still tight. It seems to be more industry-dependent, but overall, it’s still tight. There are some

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B2B Podcasting

Simon Medcalfe: How is inflation impacting the hiring process as a whole in the local area?

It’s on the minds of many! We’re looking back at May’s Employment Recruitment & Retention Panel discussion from ABD’s Conference and Expo, as Augusta University professor and author of ABD’s Simon Says column, Simon Medcalfe, discusses the potential of using technology to help with recruitment and possible cautions to have as well.

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Business Coaching

Coach Darin: Employee Experience Design: If you build it, they will come

A new employment trend has emerged over the last few years that is substantially changing the way businesses interact with and inspire their employees. In response to the pandemic-induced disengaged workforce, business owners had to rethink their approach to employee acquisition, engagement, and retention. As labor dynamics like The Great Resignation and Quiet Quitting made headlines and rattled businesses, many organizations recognized the need to do things differently to attract and retain the talent they need. The time was right to embrace Employee Experience (EX) Design. EX design is the

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B2B Podcasting

Simon Medcalfe: Discussing current employment statistics

Statistically speaking, everyone could have a job or two. We’re looking back at May’s Employment Recruitment & Retention Panel discussion from ABD’s Conference and Expo, as Augusta University professor and author of ABD’s Simon Says column, Simon Medcalfe explains the unemployment rate.

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B2B Stories

Mondays with Rick: Our economy stretches far beyond the CSRA

Dr. Rick Franza, Professor of Management at the Hull College of Business, discusses a different, timely business topic each Monday in this column. This week, he talks about taking part in the global economy. The interview has been edited for clarity and impact. ABD: We often hear about the need to take part in the global economy. How do you define the term “global economy?” Rick: The term global economy is redundant. All business is international now, all economy is global. You can’t isolate your economy. There are raw materials

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Business Coaching

Coach Darin: What can predictive analytics do for your business?

Every business (yours included) generates a lot of data. Every customer interaction, sale, and follow-up report produces information of great potential use to the organization. The key is harnessing all that data and using it to your company’s advantage. This process is often referred to as predictive analysis. According to the Harvard Business Review, predictive analytics is “the use of data to predict future trends and events,” and leveraging “historical data to forecast potential scenarios that can help drive strategic decisions.” In other words, the information your company generates today (and the proper

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B2B Stories

Mondays with Rick: Pros and cons of outsourcing vs. hiring

Dr. Rick Franza, Professor of Management at the Hull College of Business, discusses a different, timely business topic each Monday in this column. This week, he talks about the pros and cons of outsourcing vs. hiring. The interview has been edited for clarity and impact. ABD: One of the difficult decisions facing many small and medium-sized businesses is whether to hire a new employee for a specific task or to outsource it to a freelancer. What are some of the pros of outsourcing as opposed to hiring someone? Rick: Certainly,

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Business Coaching

Coach Darin: Leverage AI to grow your business

Artificial intelligence. What once felt wildly futuristic has suddenly become mainstream and is growing more ubiquitous by the minute. You are likely already interacting with AI, even if you are not completely aware of it. When your text message autocorrects itself or when you apply facial recognition to log into applications on your smartphone. When you enhance that selfie with a little photo editing before you post it to social media. When your music streaming service recommends a new song it thinks you might like. When you interact with a

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B2B Stories

Strategy and Operations: The Yin and Yang of Managing Your Business

As regular readers of this column know, I am returning to the classroom as a full-time faculty member this Fall Semester in August. In my first semester back in the classroom, I’ve been assigned two courses to teach. At the MBA level, I will be teaching a course in Strategic Management, while at the undergraduate level, I will be teaching a course in Operations and Supply Chain Management. While my most extensive academic training and experience have been in Operations and Supply Chain, I have taught Strategy in both MBA

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B2B Stories

A grand book for our times

The Bill of Obligations: The Ten Habits of Good Citizens, a new book by Richard Haass, has been placed on my short list of recommended books. Let me explain why. “Bill of Obligations” makes a powerful point. Enshrined in our Constitution is a Bill of Rights but no bill of obligations. The author, Richard Haass, had a long and distinguished career in the federal government. He served in senior positions in the State Department and the White House. He worked closely with Presidents from both political parties. Richard Haass writes with authority about

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