Darin Myers

David Holdeman (Coach Dave) has more than 30 years of experience running or partnering in various service businesses. He is the co-owner of the local TAB (The Alternative Board) franchise, specializing in helping small and medium-sized businesses run more efficiently. TAB is a peer-to-peer advisory board helping business owners work through opportunities and issues. For more info, email david@tabcsra.com. Your sales team is the lifeblood of your business. They are your most accessible brand ambassadors and are often, the only points of contact with your customers. They are the people

Let’s assume your company employs one or more salespeople who are responsible for generating leads and closing deals. As talented as these sales professionals might be, some “blind spots” in sales always seem to crop up. It’s up to you and your team to beware of those blind spots and take action when they occur. Here are some tips: Don’t rush into the wrong type of sales. Occasions sometimes arise when the potential ROI of a sale is outweighed by the internal costs of production. As we have noted before,

Customer service as a whole, has taken a substantial hit since 2020. Throughout the pandemic, customers were primarily willing to overlook the often-bumpy service they received, as everyone at that time understood the stressors in the marketplace. Businesses were understaffed. Employees were exhausted. There were supply chain issues. So, yes, the public was rather forgiving of less-than-ideal customer service. We are now mid-2023, and most businesses have rebounded to some semblance of balance and normalcy. Still, all indications point to a continuing drop in overall customer satisfaction. The American Customer

If, like many businesses these days, you employ a cadre of remote workers, it’s imperative to do all you can to support their offsite efforts. That means, providing the best technology available so they can achieve maximum output and productivity. For example, tools like group chat and management software “help keep team members accountable and ensure deadlines are being met,” said Phil Spensieri, TAB Facilitator, adding, “Production often comes down to the tools you give your employees.” Some obstacles occasionally crop up around a remote workforce. Key IT challenges include keeping technology