Confidence, Consistency, Consideration, Courage, Charity, Competence, Compassion, Communication, Courtesy, Comedy, Curiosity, Creativity, and Collaboration put ordinary leaders in the extraordinary category.   Confidence. The best leaders have self-confidence unmarred by arrogance. Good examples in the military were Colin Powell and George Marshall. In industry, Tim Cook, CEO of Apple, in the media, Judy Woodruff, David Gergen, David Brooks, and Tom Friedman, in the CSRA, Shell Berry, CEO of the Community Foundation and Kim Evans, CEO of the Boys and Girls Clubs of Greater Augusta are among the best and brightest. Consistency.  Leaders

Dr. Rick Franza, Professor of Management at the Hull College of Business, discusses a different, timely business topic each Monday in this column. This week, he advises employers on how they can retain employees and keep them productive. The interview has been edited for clarity and impact. ABD: We’ve been in a tight labor market for several years. What does it look like now? Rick: It’s getting a little looser, but generally speaking, it’s still tight. It seems to be more industry-dependent, but overall, it’s still tight. There are some