Business Coaching

Customer service as a whole, has taken a substantial hit since 2020. Throughout the pandemic, customers were primarily willing to overlook the often-bumpy service they received, as everyone at that time understood the stressors in the marketplace. Businesses were understaffed. Employees were exhausted. There were supply chain issues. So, yes, the public was rather forgiving of less-than-ideal customer service. We are now mid-2023, and most businesses have rebounded to some semblance of balance and normalcy. Still, all indications point to a continuing drop in overall customer satisfaction. The American Customer

If, like many businesses these days, you employ a cadre of remote workers, it’s imperative to do all you can to support their offsite efforts. That means, providing the best technology available so they can achieve maximum output and productivity. For example, tools like group chat and management software “help keep team members accountable and ensure deadlines are being met,” said Phil Spensieri, TAB Facilitator, adding, “Production often comes down to the tools you give your employees.” Some obstacles occasionally crop up around a remote workforce. Key IT challenges include keeping technology