Thought Leaders

Cyber Security

LOB can help prevent hacking

Do you have office computers that run slow? When was the last time you checked on the computer that runs your reception or check-in areas? If your computers are loaded up with software that is not specific to run the operations of that position, then, you may need to listen up. Line of Business applications or LOB for short, are what you need to strive to maintain across your organization. LOB applications are computers that only have software installed that are mandatory for that computer to process operations meant for

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Shawna Woodward

Real Talk Real Estate: Why you should shop your insurance

In a world of rising expenses, saving money is crucial. This article explores the benefits of shopping for your insurance policies. I discovered substantial annual savings by switching my car insurance. Unfortunately, I couldn’t swap my home insurance because my house is too far away from a fire station. However, this limitation in switching home insurance highlighted untapped savings potential. Smart insurance shopping helped me regain control over my expenses while obtaining a better car insurance policy. Switching my car insurance resulted in an impressive $1,200 in annual savings. Using

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B2B Stories

Coach Darin: Why exceeding customer expectations is just good business

Customer service as a whole, has taken a substantial hit since 2020. Throughout the pandemic, customers were primarily willing to overlook the often-bumpy service they received, as everyone at that time understood the stressors in the marketplace. Businesses were understaffed. Employees were exhausted. There were supply chain issues. So, yes, the public was rather forgiving of less-than-ideal customer service. We are now mid-2023, and most businesses have rebounded to some semblance of balance and normalcy. Still, all indications point to a continuing drop in overall customer satisfaction. The American Customer

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Cyber Security

Password protection for your business

Most any site that you go to these days requires you to have an account set up, which also requires you to have yet another password to remember. Good password management practices for your business will give you an added layer of protection against hackers looking for profiles they can hack. Today, I want to give you two things you can implement right now to be able to have better password management. Complex Passwords First, a word of advice I can give you is to have complex passwords. They need

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Shawna Woodward

Real Talk Real Estate: Local Mortgage Rates: Columbia and Richmond County

I recently went to a birthday dinner at Augustino’s in Augusta. The steak was delicious by the way! I only knew a couple of people there, so our conversation gradually gravitated towards getting to know each other. When you first meet someone, the question “Where do you work?” is bound to come up. When it was my turn to come forth, the conversation immediately turned to current mortgage rates. I proceeded to tell my new friend, Allen, about our current mortgage rates. Not even Billy Mays could convince him to

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B2B Stories

Coach Darin: Which technology strategy is most effective for your remote team?

If, like many businesses these days, you employ a cadre of remote workers, it’s imperative to do all you can to support their offsite efforts. That means, providing the best technology available so they can achieve maximum output and productivity. For example, tools like group chat and management software “help keep team members accountable and ensure deadlines are being met,” said Phil Spensieri, TAB Facilitator, adding, “Production often comes down to the tools you give your employees.” Some obstacles occasionally crop up around a remote workforce. Key IT challenges include keeping technology

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Cyber Security

The business owner and IT connection in cybersecurity

Leadership plays a major role in IT and Cybersecurity for your organization. Without the buy-in from leadership, employees will be untrained and unprepared for a plan of action when breaches happen in your organization. The best way to tackle issues head-on is to work with your IT service provider to create an employee training plan to equip your employees with a plan of action that they need to follow should a breach occur. Time is of the essence when these breaches happen. Additionally, it is important to have a process

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Shawna Woodward

Real Talk Real Estate: Forecasting Success

As one of Georgia’s hidden gems, I think Augusta offers a diverse blend of rich history, vibrant culture, and beautiful landscapes. Whether you’re a current resident, a prospective buyer, or an investor, understanding the real estate market trends and forecasts in Augusta is crucial to providing confidence moving forward with your investment. This week, I wanted to share my opinion on the current state of our Augusta, Georgia real estate market and provide some insights into its outlook. Augusta’s real estate market has always experienced steady growth and increasing demand.

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Lessons Learned

Lessons Learned: Mr. Smith of Smith’s Chevron

Publisher’s Note: Former Advanced Services For Pest Control CEO, Jeff Annis has been a mentor to many in the CSRA. He learned many lessons along the way about the importance of passing on his gifts. One such person he learned from is Tommy Smith, who retired a few days ago, after running Smith’s Chevron on Walton Way Extension and Wheeler Road since the 1980’s. Yesterday, he dropped off the following letter of thanks and drove his car to Smith’s Chevron one last time. Dear Mr. Smith: I don’t think I

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Darin Myers

Coach Darin: Seven things even your best employees hate

The employment market has been brutal for most companies and industries at large. While job seekers are certainly also experiencing employment volatility, it still appears that in many ways, the workforce is still holding the best hand in the high-stakes game of acquisition and retention. According to the U.S. Bureau of Labor Statistics, every month between July and November of 2022, more than 4 million American workers quit their jobs. Do the math; that’s over 24 million resignations in just six months. While those numbers have improved somewhat in 2023,

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