Lessons Learned: Master the Customer Experience at Augusta National
I had the pleasure of attending the Drive, Chip, & Putt National Finals at Augusta National Golf Club (ANGC) this past Sunday. It was my first time back at the National since witnessing the Sunday round of Tiger’s win in 2019, except for a Tuesday practice round visit last year that was shortened by weather. During the almost six years that I have been writing columns in multiple publications in the CSRA, I have written a few about the ANGC and the Masters. However, what struck me most on Sunday,