In today’s video podcast, Cross Link Consulting CEO, Patrick Reynolds says setting good goals for 2022 is more about sense than dollars.
One of the two Georgia Cyber Center buildings is named after the Augusta University Vice President of Strategic Partnerships. Michael Shaffer had developed a culture there and is known as an expert in creating public/private partnerships. In today’s “Changemaker Podcast” with Deke Copenhaver, Shaffer talks all things leadership!
Watch this 2-minute video from one of the leading experts on transitioning from a bad culture to a good one. Patrick Reynolds, the CEO of Cross Link Consulting in North Augusta, gets us all ready to tackle 2022 the right way!
Small business owners are facing an ever-changing climate, so it’s essential they remain current on topics that affect their businesses. The University of Georgia’s Small Business Development Center wants to help local business leaders stay informed on these topics. The center will host its Eighth Annual CEO Breakfast Workshop on Wednesday, Jan. 19 from 8 a.m. to 10 a.m. at the Snelling Conference Center located at 3165 Washington Road, Suite D near Goodwill in Augusta. The workshop will feature three speakers: Alison Couch – owner of Couch Consulting, LLC –
Editor’s Note: Rick Franza’s’ daughter Audie is an account executive for the Braves in the membership services department. She hit a home run by working with a World Series champion, and some would say she works for a world class organization. The Braves allow employees to invite family members to some games and Dr. Franza attended one playoff game vs. Milwaukee, Los Angeles and one World Series contest vs. Houston. Rick is the Dean of the Hull College of Business at AU and believes there are lessons, business leaders can
For Robert Packett, much of Amazon’s success is due to the hard work of its more than 1 million employees worldwide. While the company utilizes state-of-the-art technology, that doesn’t reduce the need for workers to fulfill customer orders and ship billions of packages each year. Packett – Amazon’s Southeastern Regional Director of Operations – was the keynote speaker at the Columbia County Chamber of Commerce’s Executive Luncheon Series on Wednesday, Nov. 17 at Savannah Rapids Pavilion. In this role, he oversees a team of more than 36,000 employees. “As we
Robbie King says customer service is a journey, not a destination. King, founder of Lead Augusta, and Erik Smith, owner/operator of Chick-fil-A in Grovetown, shared their insights and experience as business leaders with a group of 10 local professionals at a customer service workshop called “Building a Culture of Exceptional Customer Service” on Tuesday, Nov. 9 in the ABD boardroom at 930 Stevens Creek Road in Augusta. No matter how great a company’s service is, “There are always ways to improve,” King says. He began the workshop by asking participants
Robbie King, a presenter at the November 9th customer service workshop, explains the few reasons he was inspired to put together the event.
Dr. Stacy Roberts is on a mission to promote children’s literacy in Georgia and beyond, but she needs funding to fulfill that mission. Roberts – a local business owner, professor, and children’s author – has been selected as a semifinalist in the Sistahs in Business Expo national competition. The organization is based in Newark, New Jersey and promotes itself as the countries’ only multi-city business expo to celebrate and empower entrepreneurial women of color. If selected as a finalist, she and four other female entrepreneurs will have three minutes each
Robbie King and Erik Smith want to help local businesses provide great customer service despite the numerous challenges employees face every day. King – founder of Lead Augusta and Smith, owner/operator of Chick-fil-A’s Grovetown location, will hold an event called Building a Culture of Exceptional Customer Service, a customer service workshop designed for local business leaders on Tuesday, Nov. 9 from 9 a.m. to noon at 930 Stevens Creek Road in the ABD boardroom. “We want them to get some fresh, actionable ideas that they can implement into their own
