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Consumer Stories

Mondays with Rick: How to recover from bad service

Editor’s Note: With staff shortages abounding in all areas of hospitality, there are more and more “service leaks” that are affecting businesses in the CSRA and elsewhere. Recently, Dr. Rick Franza, Dean of AU’s Hull College of Business, grabbed a meal at a Washington Road restaurant with his family en route to Hilton Head Island, South Carolina. He had poor experiences at the start of each customer engagement, and only one of the hospitality companies recovered enough to his satisfaction. This conversation was edited for brevity and clarity. CUSTOMER EXPERIENCE

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Neil Gordon December 20, 2021 No Comments
Consumer Stories

Augusta BizBitz

Are they “winging it”? Wing Stop (or should I say “Thigh Stop”) will continue our apparent insatiable need for some form of fried chicken. A local franchisee is preparing to open another restaurant in the CSRA, this time at the busy Kroger Shopping Center in Evans. What’s amazing to me, is how Wing Stop is growing in the face of exorbitant pricing increases. Have you seen the cost of chicken wings these days? One of my favorite pizza places, charges $1 a piece. Some restaurants are about $17 a dozen!

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Neil Gordon December 20, 2021 No Comments
B2B Podcasting

Workplace Diversity

Many CSRA companies like Hull Barrett law firm and SRS contractors have “gotten younger” by hiring differently. In this vodcast, TAB CSRA CEO Darin Myers looks at how to best manage through employees to optimize teamwork.

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Darin Myers December 20, 2021 No Comments
Shawna Woodward

Real Talk Real Estate: Numbers never lie!

As 2021 quickly comes to a close, now would be a great time to look at some of our local sales statistics. When I get the chance to analyze what is happening in our market, it brings a great excitement and hope for the future here in our community. Truthfully, so much of my profession is merely based around opinion, it is nice to see some real time statistics. First of all, I want to make sure everyone knows my numbers are based on residential sales only and from our

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Shawna Woodward, Re/Max Reinvented Evans December 17, 2021 No Comments
Cyber

Georgia Cyber Center visionary warns medical community of threats

“It doesn’t matter how big or small your organization is, the cyber threat is real and doesn’t discriminate,” said Heather Roszkowski, the leader of the Cybersecurity and Information System of Augusta University and AU Health, as she addressed a standing room only crowd of about 200 doctors, nurses, practice managers and support staff from the local community on December 14th in Columbia County. Patrick Reynolds (see above) of Cross Link Consulting introduced Roszkowski, the visionary for the Cyber Defense and Enterprise Department housed in Building II of the Georgia Cyber

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Neil Gordon December 17, 2021 No Comments
Consumer Stories

Real Talk Real Estate: Numbers never lie!

As 2021 quickly comes to a close, now would be a great time to look at some of our local sales statistics. When I get the chance to analyze what is happening in our market, it brings a great excitement and hope for the future here in our community. Truthfully, so much of my profession is merely based around opinion, it is nice to see some real time statistics. First of all, I want to make sure everyone knows my numbers are based on residential sales only and from our

Read More »
Shawna Woodward, Re/Max Reinvented Evans December 17, 2021 No Comments
B2B Podcasting

Real Talk Real Estate: Investing

It is a hot real estate market for real estate sellers and real estate investors like Paul Myers of Myers House Buyers. In today’s investor update, Paul talks “flipping” on TV vs. real life, how to find good deals and what to do after you close!

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Paul Myers December 17, 2021 No Comments
Consumer Stories

A grieving mom finds the sweet after the sour by redefining the art of baking

This journey for Amber Connor has been bittersweet. She had a great career as a personal trainer, a loving husband/business partner, a young son and another baby on the way. At the onset of the Coronavirus pandemic, though, the gym where she worked shut down indefinitely, and she had to shift. She began making and transporting healthy breakfasts and desserts to clients, family and friends who wanted to stay on track with their nutrition goals. It became an unexpected source of income when her regular paycheck stopped. “This business started

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Monique Williams December 17, 2021 No Comments
Consumer Stories

Local gym helps members manage neurological symptoms

Josephine Mack was devastated when she was diagnosed with Parkinson’s disease, but she has found regular exercise helps her manage her symptoms. Since 2018, Mack has been a member of Day One Fitness – an 8,000-square-foot gym designed specifically for people diagnosed with either Parkinson’s or Alzheimer’s disease located at 257 Beech Island Avenue in Beech Island. “The first day I came here, I felt so much love,” she says. “They couldn’t have a better class.” Mack, who retired from the Richmond County School System after 42 years as a

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Josh Heath December 17, 2021 No Comments
Cyber Security

Georgia Cyber Center visionary warns medical community of threats

“It doesn’t matter how big or small your organization is, the cyber threat is real and doesn’t discriminate,” said Heather Roszkowski, the leader of the Cybersecurity and Information System of Augusta University and AU Health, as she addressed a standing room only crowd of about 200 doctors, nurses, practice managers and support staff from the local community on December 14th in Columbia County. Patrick Reynolds (see above) of Cross Link Consulting introduced Roszkowski, the visionary for the Cyber Defense and Enterprise Department housed in Building II of the Georgia Cyber

Read More »
Neil Gordon December 17, 2021 No Comments
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