
Mondays with Rick: Good resolution of a customer issue can benefit your business
Dr. Rick Franza, Dean of the Hull College of Business, discusses a different, timely business topic each Monday in this column. This week, he talks about how to recover from a customer issue. The interview has been edited for clarity and impact. ABD: One of the things that is inevitable in running a business is that at some point, there will be a mistake or problem that affects a customer. Why is it so important to be able to recover well from this? Rick: I’ve seen research that shows








