B2B Stories

Mondays with Rick: Hull College students help local businesses solve problems

  Dr. Rick Franza, Dean of the Hull College of Business, discusses a different, timely business topic each Monday in this column. This week, he discusses unique ways Augusta University students interact with local businesses. The interview has been edited for clarity and impact. ABD: You recently were involved in two events that brought Hull College students in contact with the “real world” of local businesses. Tell us about the first one. Rick: The first one involved the Jessye Norman School of the Arts. They held a Shark Tank-type contest

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B2B Stories

Inflation is now the top concern of small businesses, according to a survey

With the nation’s inflation rate at 8.5 percent – the highest since December 1981 – it’s no surprise that inflation is now the biggest concern of small businesses, topping even the labor shortage issue. According to the National Federation of Independent Businesses (NFIB), 31 percent of small business owners surveyed in March reported inflation as their top concern, a 5 percent increase from February. The labor shortage was the top concern for 22 percent of businesses. According to the survey, 72 percent of business owners reported having to raise prices

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B2B Stories

Old and new: North Augusta antique mall thrives in a new location, opens a second building

Before Riverfront Antique Mall in North Augusta closed its doors permanently in September 2021, Richard Mayson wanted to keep the business afloat. On October 1, he launched his own business called Riverside Antiques & Treasures. “We had two options: find somewhere else or shut down,” Mayson, who served as a vendor at Riverfront for almost four years, said. After looking at 30-40 places, he decided to lease a 9,500-square-foot building located at 646 East Buena Vista Ave. in North Augusta. On Saturday, from 10 a.m. to 6 p.m., Mayson, his

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B2B Stories

The call center director says the key to happy customers is happy workers

Imagine walking into a call center and hearing music or seeing employees dressed up for an indoor Mardi Gras parade. If that sounds a little too far-fetched, those kinds of things happen at T-Mobile’s Augusta call center, according to Rachel Romero. Romero, the center’s director, was the guest speaker for this month’s Third Thursday Business Builder, hosted by the Augusta Metro Chamber of Commerce on Thursday. The topic was “The Art of Customer Care Post-Covid.” As a director, she oversees a team of more than 800 Customer Care Experts, as

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B2B Stories

Faith Friday: Sending gifts from Augusta businesses with help from above

Randall and Janice Williams truly believe the part of scripture in James 1:17 that says, “Every good and perfect gift comes from above….”  They prove it daily through their shared labor of love, Augusta Gift Baskets, a home-based e-commerce business founded in January 2021. He’s a former restaurateur. She’s a retired nurse. They not only blended their families (five children and 10 grandchildren) when they married three years ago but also their love for serving others. “It is our job to deliver easy, thoughtful gifts and ensure our customers are

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Shawna Woodward

Free Access: How to make a cash offer with a conventional loan

Trying to buy a house in the market we are in can be very discouraging to new home buyers in the $150,000 to $250,000 price range. I have a current client, who is a good friend of mine, and he has been looking to buy his first house for a few months now. There were weeks when we would view a newly listed home every single day. We made plenty of offers – I think our score count was 0 offers accepted and 10 offers made, so we were 0-10.

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Consumer Stories

A new staffing company aims to ease the nursing shortage

The CSRA is experiencing a nursing shortage, thanks to the pandemic and travel nursing, according to Melinda Green. Her new medical staffing agency plans to alleviate that shortage. Green, a certified nursing assistant, and medical technician is co-owner of Essential Supplemental Staffing, which opened on April 7. The agency shares an office with Guardian Angels Care, a home health care company, at 3604 Wheeler Road, Suite A1, Augusta. Niyetroshia Anderson, the owner of Guardian Angels, also co-owns ESS. In addition to her work with the staffing agency, Green serves as

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Consumer Stories

New Aiken internet company bridging service gaps in rural areas

In a couple of weeks, there will be another choice for digital communication in Aiken and surrounding areas. Bridge Internet will be offering services in various communities including Wood Valley, Langley, Montmorenci, and Graniteville. Founder and CEO, Trip Camper has been in the communications business for more than 30 years. “The time is right, and the need is great, especially in underserved areas,” he said. “Whether consumers are using the internet for telehealth services, banking, or gaming, and businesses are hosting zoom meetings, they need high speed, reliable, affordable service

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